♦ Where are you located?
We are located at the core of downtown Calgary, Our head office is located at the Stock Exchange tower (103, 300-5th Ave SW T2P 3C4), and we are glad to announce our new location at Amec place (220, 801-6th Ave SW T2P 3W2).
Google maps links:
♦ How long does it take to complete a print job?
It all depends on your specifications and it may vary from project to project. For example:
-Quantity (25? 500? 2500? 10000?)
-Complexity (Laminated? Collated? Folded?)
-Design required or print-ready?
Just give us a call or fill in a quote/request here with your specifications and we will get back to you with our estimated time.
♦ Can you send me a price list?
We will have to evaluate the project first because prices may vary depending in quantity, size, color, etc.
Let us take a look at it or fill in a quote/request here with your specifications and we will get back to you with our estimated pricing.
♦ Which paper stocks do you have?
We manage a high variety of paper stock such as coated, uncoated, matte, glossy, transparencies, adhesive paper etc. in a variety of different weights.
If you are not sure about your choice, we have specialists that can advise you in order to achieve the results that you are looking for.
♦ Will I see a proof before my job is printed?
We can arrange for a digital or printed proof for your project. You can also request further changes if required in order to make sure that what you get is exactly what you were looking for.
♦ Can you help if I need graphic design work?
Absolutely. We have a full time in house design team ready and willing to help you. We assure your satisfaction will be achieved and you will be impressed with creative-thoughtful results.
♦ What can I do if I don't have the original art for my logo?
Our design team can recreate your artwork maintaining the same look and feel from the original version. We can always modify existing artwork to give it that effect you’ve been looking for!
You can always count on us for our professional advice.
♦ What is the difference between CMYK, RGB and PANTONE?
They are different color configurations that may be fundamental in the color results of your project.
CMYK stands for cyan, magenta, yellow and black and refers to pigment (the most accurate color setting for printing)
RGB stands for red, green and blue and refers to light (the most accurate color setting for screens, monitors, phone devices, etc.)
Pantone is a standardized color matching system (similar to a numbered color catalogue) used for identifying color. This system makes sure that color match without direct contact with one another.
Make sure that your job is CMYK or PANTONE configured in order to approach similar color results.
♦ What are bleeds? How to create them?
“Bleed” is the term for printing that means “going right to the edge of the paper”. If the background of your project is white you don’t have to worry about them, but if it isn’t, you must make your document slightly larger than the final size in order to avoid white lines around where you don’t want them.
To create them, you have to make your document 0.125” larger in each side (cut edge).
This is all due to slight movements during the cutting process.
♦ What resolution should my images be?
In order to avoid compromising image quality, your file must be 300 DPI or higher.
Our specialists can always work your document if this has lower resolution in order to approach close (but not exact) results.
♦ Which file formats do you accept?
We accept the following formats:
-Pdf -Cdr -Bmp -Doc
-Eps -Psd -Png -Ppt
-Indd -Tiff -Psb -Xlsx
-Ai -Jpg -Gif
If the format you have is not in the list, you can always call us or send us a request here and we will analyze it and get back to you right away.
♦ Do I need to send fonts with my files?
If your file is not a plain picture or a rasterized file we recommend you to attach the fonts used in your project. (Only if they don’t belong to standard family fonts).
♦ What is the largest image you can print?
Our HP plotter can print as big as 60” wide in different stocks such as coated, uncoated, glossy, adhesive, etc.
♦ Do you offer scanning services? What is the largest image you can scan?
Yes, we do offer scanning services, and with our large format scanner we can work documents as big as 52” inches.
You can always ask us for bigger sizes here.
♦ What is the largest image you can laminate?
The largest image that we can laminate is 60” wide
For specific request sizes call us or drop us a line here.
♦ What is OCR?
OCR stands for “Optical Character Recognition”. This is a high end technology that allows you to transform scanned document with printed characters or image character to machine-encoded text, allowing you to have searchable text inside your documents.
♦ Do you bind? Which binding types do you use?
Yes, we can offer a variety of binding options from perfect binding, coil, wire-o, cerlox, saddle stitching and much more.
If you are not familiarized with these terms or you are not sure about your decision, our specialists can always advise you in order to approach the look or the functionality that you are looking for.
♦ How should I send/upload my files?
You can send us your files trough our FTP client here.
Would you like us to pick it up? We can always arrange for a courier to pick up and deliver your project in order to save you time.
♦ What forms of payment do you accept?
We accept cash, debit and all major credit cards.
For our corporate clients we can set up an account with payment terms to suit your needs. Please Contact Us today.
